jiliuno Casino Privacy Policy

This Privacy Policy ("Policy") describes how jiliuno Casino ("jiliuno," "we," "us," or "our") collects, processes, stores, and protects the personal information of users ("you," "Player," or "User") who access or use the jiliuno Casino website and associated services (the "Platform").

jiliuno is committed to protecting your privacy and handling your personal data in a transparent, lawful, and responsible manner. This Policy is drafted in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC).

By registering an account or using the jiliuno Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the jiliuno Platform.

This Policy should be read together with our Terms & Conditions, which govern your use of the jiliuno Platform.

jiliuno collects the following categories of personal data from players and visitors to the Platform:

Category	Examples
Identity Data	Full legal name, date of birth, nationality, government-issued ID number (e.g., PhilSys, UMID, driver's license, passport)
Contact Data	Email address, Philippine mobile number, residential address (city/province)
Account Data	Username, encrypted password, account preferences, communication preferences
Financial Data	GCash number, PayMaya/Maya account reference, bank account details (for withdrawal processing), transaction history
Gaming Data	Game history, wager amounts, win/loss records, session duration, bonus usage
Technical Data	IP address, device type, browser type and version, operating system, time zone, cookie identifiers
Usage Data	Pages visited, features used, click patterns, referral source, session timestamps
Communications Data	Records of your interactions with jiliuno customer support, including live chat transcripts and email correspondence

We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by law (for example, self-exclusion requests related to problem gambling may involve health-adjacent disclosures, which are handled with strict confidentiality).

jiliuno collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal request, contacting customer support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access the Platform, through cookies, web beacons, log files, and similar tracking technologies.
• Third-party sources: Identity verification data from KYC service providers; fraud detection signals from anti-fraud partners; payment confirmation data from GCash, PayMaya, and banking partners.

jiliuno uses your personal data for the following purposes:

• Account management: To create, maintain, and secure your jiliuno account, and to verify your identity in accordance with KYC requirements.
• Service delivery: To process deposits and withdrawals, provide access to games, and deliver the core functionality of the jiliuno Platform.
• Legal and regulatory compliance: To comply with PAGCOR licensing requirements, anti-money laundering (AML) obligations, and the Philippine Data Privacy Act.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats.
• Customer support: To respond to your inquiries, resolve disputes, and provide assistance through our support channels.
• Responsible gaming: To monitor gaming patterns and enforce responsible gaming tools such as deposit limits and self-exclusion requests.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have opted in to receive such communications. You may opt out at any time.
• Platform improvement: To analyze usage patterns and improve the design, performance, and content of the jiliuno Platform.

Under the Philippine Data Privacy Act of 2012, jiliuno processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfill our obligations under the jiliuno Terms & Conditions, including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including PAGCOR licensing conditions and AML requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

jiliuno does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya/Maya, and Philippine banking partners, for the purpose of processing deposits and withdrawals.
• KYC and identity verification providers: Third-party services that assist with identity verification and document authentication.
• Fraud prevention and AML partners: Services that help us detect and prevent fraudulent activity and comply with anti-money laundering obligations.
• Technology and infrastructure providers: Cloud hosting, database, and security service providers who process data on our behalf under strict data processing agreements.
• Regulatory authorities: PAGCOR, the National Privacy Commission, and other Philippine government agencies, where required by law or regulatory obligation.
• Legal and professional advisors: Lawyers, auditors, and compliance consultants, where necessary for legal proceedings or regulatory compliance.

jiliuno retains your personal data for as long as necessary to fulfill the purposes for which it was collected, subject to the following retention guidelines:

• Active accounts: Personal data is retained for the duration of your account's active status plus a minimum of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and Philippine AML regulations.
• Transaction records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• KYC documents: Identity verification documents are retained for five (5) years following account closure or the last transaction, whichever is later.
• Support communications: Customer support records are retained for three (3) years from the date of the interaction.
• Marketing data: Where you have opted in to marketing communications, your contact details for this purpose are retained until you opt out or request deletion.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our data disposal procedures.

jiliuno implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• AES-256 encryption for data stored at rest on jiliuno servers.
• TLS 1.2 or higher encryption for all data transmitted between your device and the jiliuno Platform.
• Multi-factor authentication options for player accounts.
• Regular security audits and penetration testing by independent security professionals.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Intrusion detection systems and 24/7 security monitoring.

While jiliuno takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, jiliuno will notify you and the National Privacy Commission in accordance with the requirements of the Philippine Data Privacy Act.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jiliuno:

• Right to be informed: The right to know what personal data jiliuno collects about you and how it is used — which is the purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data jiliuno holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal data in a structured, commonly used format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the contact details in Section 13 of this Policy. We will respond to all verified requests within fifteen (15) business days.

jiliuno uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how the Platform is used.

We use the following types of cookies:

• Essential cookies: Required for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and login status to provide a more personalized experience.
• Analytics cookies: Help us understand how players use the Platform, which pages are most visited, and where improvements can be made. Data collected is aggregated and anonymized.
• Marketing cookies: Used to deliver relevant promotional content. These are only set with your consent.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the jiliuno Platform.

jiliuno employs age verification procedures during registration and KYC processes to enforce this restriction. Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms.

jiliuno reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When we make material changes, we will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.

We encourage you to review this Privacy Policy periodically to stay informed about how jiliuno protects your personal data. Your continued use of the jiliuno Platform following the posting of any changes constitutes your acceptance of the revised Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by jiliuno, please contact our Data Protection Officer (DPO):

• Data Protection Officer: jiliuno Casino DPO
• Email: [email protected]
• Live Chat: Available 24/7 through your account dashboard after logging in to jiliuno.

We aim to respond to all data privacy requests and inquiries within fifteen (15) business days of receipt. For complex requests, we may require additional time, in which case we will notify you of the expected timeline.

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.